How To Correct Employee Behavior - Welcome to SalesPartners N. CA/NV Business Coaching, Sales Training, Public Speaking, Personal Development, and Team Building.
 
Or rather misbehavior.  I can't tell you how many times I've seen this:  a manager berating and or talking down to a young (probably new and improperly trained) employee over some trite mishap that most likely doesn't have anything to do with the success of the business.   This happens most often for one or more of the following reasons:  

1.  The manager is bored.

2.  The manager is on a power trip.

3.  The manager wants to "look good" in front of others.
 

Do you notice a trend here?  When an employee messes up who's fault is it?  Most often the blame rests on the shoulders of the person responsible for training them, i.e. the manager.  Just as the business owner is responsible for the manager's actions.
 

Don't ever reprimand an employee in front of customers and staff.  This will only make you look bad and lower employee morale thus resulting in a lack of energy and respectively a loss in customer loyalty.  

If a staff member doesn't do something correctly, wait until they aren't busy and ask them to join you in private.  

Once you are in a private setting simply ask them why they did what they did.  There are really only three legitimate responses:
 

1.  I didn't know - Great!  This one is easy.  Simply take the time to explain what they did wrong and retrain.  Then go promptly to the person responsible for training them, pull them into private and repeat this process.  
2.  I didn't understand - OK.  Misunderstandings happen all the time.  No problem, spend some time with them and clarify the procedures.  Now this problem should not happen again.  If it does then corrective measures are warranted.
   3.  I didn't want to - Now we have a problem.  If someone cannot perform the duties that they are hired to perform for any reason (no matter how noble their intentions may be) then their services are no longer needed.  You may consider a write-up as a warning or even termination.  

Remember to be honest with yourself.  If an employee doesn't want to do something because it seems extreme or slightly immoral then they are in the right.  Ask yourself, "Would I do this?" "Is this really necessary?"
 

The best way to get your staff to do what you want is to lead and inspire them.  Encourage them, reward them, step into the fire with them.  If you have your staff's respect you will rarely have problems.  The best way to get respect is to extend them the same courtesy.
  For more on this topic refer to our Lead, Teach & Inspire training kit.
7/2/2012 19:01:18

I am extremely impressed thanks for sharing all information. It is a great post for the people to get the proper information.

Reply
7/25/2012 02:25:23

Thanks a lot for enjoying this great post. I am appreciating your effort to write it! Looking forward to another great article. Good luck to the author! All the best!

Reply
8/9/2012 00:28:30

I have read the article,and I want to say thanks to you for exceptional information. You have provided deep and easily understandable
knowledge to us.

Reply
8/9/2012 00:37:21

This is the perfect blog for anyone who wants to know about this topic. The article is nice and it’s pleasant to read. I have known very
important things over here. I admire the valuable advice you make available in your expertly written content. I want to thank you for this
informative read; I really appreciate sharing this great.

Reply
8/10/2012 19:38:33

I am very much pleased with the contents you have mentioned. I enjoyed every little bit part of it.
It contains truly information. I want to thank you for this informative read; I really appreciate sharing this great.

Reply
8/11/2012 20:11:42

Wow! Thank you! I always wanted to write in my site something like that. Can I take part of your post to my blog?

Reply
9/16/2012 18:24:05

Thanks for taking the time to discuss that, I feel strongly about it and love learning more on this topic. If possible, as you gain expertise, would you mind updating your blog with more information? It is extremely helpful for me.

Reply
9/20/2012 17:44:16

Great way to explain it. Can't say more than to appreciate what you are penned down. can you show how to grab your rss feed?

Reply
9/23/2012 17:56:16

First of all let me tell you, you have got a great blog. I am interested in looking for more of such topics and would like to have further information. Hope to see the next blog soon.

Reply
9/25/2012 19:51:12

This is a great inspiring article. I am pretty much pleased with your good work. You put really very helpful information. Keep it up. Keep blogging. Looking to reading your next post.

Reply
1/2/2013 21:20:13

we got the full practical knowledge with the help of stock chart.

Reply
1/2/2013 21:26:50

This is the perfect blog for anyone who wants to know about this topic. The article is nice and it’s pleasant to read. I have known very important things over here

Reply
4/15/2013 22:12:41

Since the mid-2000s, the development of energy source is suffering from a rebirth due to developments in battery power and power management technology and issues about progressively unpredictable oil prices and the need to decrease green house gas pollutants.

Reply
6/2/2013 21:50:50

This is a great exciting Article. I always have a preference to read the quality content and this thing I found in you post. I am glad to find your extraordinary way of writing the post.

Reply



Leave a Reply.